Effective date: July 29, 2026 · Last updated: July 29, 2026
This Privacy Policy explains how Out Thinking Electronics Pvt Ltd
(“Welka”, “we”, “us”, or “our”) collects, uses, discloses, and protects information in connection with the
Welka CRM mobile application and web application (together, the “App” or “Service”). By creating an
account or using the App, you agree to this Policy. If you do not agree, please do not use the App.
Welka CRM is a business tool for real-estate teams. In many cases you use it to store and manage information about
your own customers and leads. For that information, you (or your organization) are the data
controller and Welka acts as a data processor that handles the data only to provide the
Service to you. You are responsible for having a lawful basis and any required consent to add and contact those
individuals.
1. Who we are
The App is operated by Out Thinking Electronics Pvt Ltd, a company incorporated in India (Karnataka).
For any privacy question or request, contact us at
vijay@outthinkingelectronics.com.
2. Information we collect
a) Information you provide to create and use your account
Account & identity: your name, mobile phone number, and email address. Sign-in uses a one-time
password (OTP) sent to your phone or email.
Workspace / organization: your business/workspace name, your role (e.g. admin, sales head,
executive), team members you invite, and organization settings.
b) Business and customer data you enter into the CRM
Leads and contacts you add — such as names, phone numbers, email addresses, requirements,
budgets, notes, tags, and status.
Activity records — call logs, notes, site-visit records, tasks, and status history you create.
Messages you send to or receive from your contacts through channels you connect (for example
WhatsApp, email, or SMS), and the message content and delivery status.
Property data & files — projects, listings, configurations, and media (photos, videos,
brochures) you upload.
c) Information collected automatically
Device & log data: device model and operating system, app version, IP address, and diagnostic,
crash, and usage logs used to operate and secure the Service.
Push notification tokens: a device token so we can send you notifications (for example, a new
lead or an assignment). Push is provided through Firebase Cloud Messaging (Google) and Apple Push Notification
service.
d) Subscription information
If you purchase a paid subscription (Welka Pro) through the Apple App Store, Apple processes your payment.
We do not receive your card or payment details. We receive your subscription and entitlement
status (for example, active, expiry date, and a transaction identifier) so we can enable paid features.
We do not intentionally collect sensitive personal data (such as government IDs, health, or
biometric data) and we ask that you do not store such data in free-text fields.
3. How we use information
To provide, operate, and maintain the App and your account, and to authenticate you.
To deliver core CRM features — capturing leads, assigning and tracking them, tasks, reminders, reports, and
messaging through channels you connect.
To provide AI-assisted features such as lead scoring, extracting lead details from incoming enquiries, and the
in-app help assistant (see Section 5).
To send you service and account notifications, including push notifications you can control in your device
settings.
To provide customer support and respond to your requests.
To monitor, secure, debug, and improve the Service, and to prevent fraud and abuse.
To comply with legal obligations and enforce our Terms.
4. How we share information
We do not sell your personal information. We share information only as described here:
Service providers (sub-processors)
Vendors that host and power the Service under contract, including cloud hosting/infrastructure providers,
Google Firebase (push notifications and remote configuration), and communication providers used to deliver
the messaging channels you connect (for example WhatsApp/Meta, email, and SMS providers).
AI processing
To provide AI features, limited data may be processed by our AI service (Welka-AI) and by Google’s
generative-AI models. See Section 5.
Apple
For in-app subscriptions, so Apple can process payment and we can verify entitlement. We do not receive your
payment details.
Your organization
Data you enter in a workspace is visible to authorized members of that workspace according to their role
(for example, admins and sales heads have broader visibility than executives).
Legal & safety
When required by law, legal process, or to protect the rights, safety, and security of users, the public, or
Welka.
Business transfers
In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
5. AI features
Some features use artificial intelligence — for example, scoring a lead’s likelihood to convert, extracting
structured details from an incoming enquiry, and answering “how do I use Welka” questions. To provide these, the
relevant text (such as an enquiry message or your product question) may be sent to our AI service and to a
third-party model provider (Google’s Gemini models) for processing and returning a result. We do not use your
customer data to train third-party foundation models. Where AI is unavailable, the App falls back to non-AI
behavior.
6. Data retention
We keep information for as long as your account is active and as needed to provide the Service. Leads you delete
move to a recycle bin and are permanently purged after a retention window (by default 30 days). Certain records
(for example, an audit/tombstone of a deletion) may be retained longer to meet security and legal obligations.
When you delete your account, we delete or de-identify your personal data associated with it, except where we must
retain it to comply with law, resolve disputes, or enforce our agreements.
7. Your rights and choices
Access, correction, and portability: you can view and edit most of your data in the App, and
export contacts and leads to CSV. Contact us for additional requests.
Account & data deletion: you can delete your account from within the App
(Settings → Delete account), which erases your login and personal data and purges any workspace you
solely own. You may also email
vijay@outthinkingelectronics.com to request deletion of
your account and associated data.
Push notifications: you can turn notifications on or off in your device settings.
Marketing: we do not sell your data; any non-essential communications include an opt-out.
If you are an end customer whose information a Welka user stored in their CRM and you wish to
access or delete that information, please contact the business that holds your details. If you cannot reach them,
email us and we will assist the controller in responding.
8. Data security
We use technical and organizational measures to protect information, including encryption in transit (HTTPS/TLS),
access controls, per-organization (tenant) data isolation, and single-use rotating authentication tokens. No method
of transmission or storage is completely secure, but we work to protect your information and to promptly address
issues we identify.
9. International transfers
We are based in India and use service providers that may process data in India and other countries. Where data is
transferred across borders, we take steps consistent with applicable law to protect it.
10. Children’s privacy
Welka CRM is a business application intended for use by adults (18+) in a professional capacity. It is not directed
to children, and we do not knowingly collect personal information from children. If you believe a child has provided
us information, contact us and we will delete it.
11. Third-party services and links
The App integrates with third-party services (for example WhatsApp/Meta, Google, Apple, and email/SMS providers)
and may link to third-party websites. Their handling of your information is governed by their own privacy policies,
not this one.
12. Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date above and, where
appropriate, provide additional notice. Your continued use of the App after an update means you accept the revised
Policy.