Welka CRMby Out Thinking Electronics Pvt Ltd

Terms of Service

Effective date: July 29, 2026 · Last updated: July 29, 2026

These Terms of Service, together with the End User License Agreement in Section 10 (collectively, the “Terms”), form a binding agreement between you and Out Thinking Electronics Pvt Ltd (“Welka”, “we”, “us”, or “our”) for your use of the Welka CRM mobile application and web application (the “App” or “Service”). By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use the App on behalf of a business or organization, you represent that you are authorized to bind that organization to these Terms.
You are responsible for your account and for keeping your sign-in method (your phone number, email, and OTP) secure. You are responsible for activity under your account.
You must provide accurate information and keep it up to date.

2. The Service

Welka CRM is an AI-assisted customer-relationship-management application for real-estate teams. Features include lead capture and management, assignment and distribution, tasks and reminders, reports, property/project and listing management, message templates, and sending or receiving messages through channels you choose to connect. We may add, change, or remove features over time.

3. Your data and your responsibilities

You retain ownership of the data you upload (“Your Content”), including information about your leads, contacts, and customers. You grant us a limited, worldwide, non-exclusive license to host, process, and transmit Your Content solely to provide and improve the Service for you.
You are responsible for Your Content and for how you use the Service to contact people. You represent that you have all necessary rights, permissions, and lawful basis to store the information you upload and to contact those individuals, and that you will comply with all applicable laws — including data-protection, privacy, anti-spam, telemarketing, “Do Not Disturb”/DND, and messaging-platform rules (for example WhatsApp Business and email-sending policies).
You will not use the App to send unlawful, deceptive, harassing, or unsolicited bulk communications, or in any way that violates a third party’s rights or a connected provider’s terms.

4. Acceptable use

You agree not to: (a) use the App for any unlawful purpose or in violation of these Terms; (b) attempt to access accounts, data, or systems you are not authorized to access, or breach or circumvent security or tenant isolation; (c) reverse engineer, decompile, or attempt to extract source code except where permitted by law; (d) scrape, overload, or disrupt the Service; (e) upload malware or infringing, illegal, or harmful content; or (f) resell or provide the Service to third parties except as expressly permitted.

5. Subscriptions and billing (Apple App Store)

Some features require a paid subscription (Welka Pro), offered as auto-renewable subscriptions through the Apple App Store:

Welka Pro — Monthly (product welkacrm.pro.monthly): billed per one-month period.
Welka Pro — Yearly (product welkacrm.pro.yearly): billed per one-year period.

Pricing is shown in the App before purchase and may vary by region. The following terms apply to auto-renewable subscriptions purchased through Apple:

Payment is charged to your Apple ID account upon confirmation of purchase.
The subscription renews automatically for the same period at the then-current price unless it is cancelled at least 24 hours before the end of the current period.
Your account is charged for renewal within 24 hours prior to the end of the current period.
You can manage or cancel your subscription any time in your device’s Settings → your Apple ID → Subscriptions (App Store account settings). Deleting the App does not, by itself, cancel a subscription.
If a free trial is offered, any unused portion is forfeited when you purchase a subscription, where applicable.
Refunds for App Store purchases are handled by Apple in accordance with Apple’s policies; we do not process refunds for purchases made through the App Store.

By subscribing, you agree to these subscription terms, these Terms, and our Privacy Policy.

6. Intellectual property

The App, including its software, design, and content (excluding Your Content), and the “Welka” and “Welka CRM” names and logos, are owned by Out Thinking Electronics Pvt Ltd or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the App for your internal business purposes, subject to these Terms and the Apple Usage Rules. All rights not granted are reserved.

7. Third-party services

The App works with third-party services (for example WhatsApp/Meta, Google, Apple, and email/SMS providers). Your use of those services is subject to their own terms and policies, and we are not responsible for third-party services. Availability of any integration may change.

8. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the App will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete. You are responsible for reviewing AI-assisted outputs before relying on them.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELKA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE AMOUNTS YOU PAID TO US (OR, FOR APP STORE PURCHASES, TO APPLE FOR THE APP) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Welka and its affiliates from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the App, or your violation of these Terms or applicable law.

11. Apple App Store — End User License Agreement

The App is licensed, not sold, to you. This license is granted under the terms of Apple’s standard Licensed Application End User License Agreement (the “Standard EULA”, available at apple.com/legal/internet-services/itunes/dev/stdeula/), as supplemented by these Terms. The following additional terms apply to your use of the App obtained through the Apple App Store:

Acknowledgement. These Terms are between you and Out Thinking Electronics Pvt Ltd only, and not with Apple. Apple is not responsible for the App or its content.
Scope of license. The license granted is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Apple Usage Rules.
Maintenance and support. Out Thinking Electronics Pvt Ltd is solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
Warranty. Out Thinking Electronics Pvt Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the App (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
Product claims. Out Thinking Electronics Pvt Ltd, not Apple, is responsible for addressing any claims relating to the App or your use of it, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer-protection or similar claims.
Intellectual property. In the event of a third-party claim that the App or your use of it infringes intellectual-property rights, Out Thinking Electronics Pvt Ltd, not Apple, is responsible for the investigation, defense, settlement, and discharge of such claim.
Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms of agreement when using the App.
Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

12. Suspension and termination

You may stop using the App at any time and delete your account from within the App. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure, or if required by law. Upon termination, your right to use the App ends; sections that by their nature should survive (including ownership, disclaimers, liability limits, and indemnity) will survive.

13. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to applicable law, the courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the App.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the App after an update means you accept the revised Terms.

15. Contact us

Out Thinking Electronics Pvt Ltd — Karnataka, India
Email: vijay@outthinkingelectronics.com